Shipping and Lead Times
All ISS Designs hardware is shipped via FEDEX Ground. The shelves and cabinets are shipped separately from the hardware via FEDEX Ground or via Yellow Freight depending on the total size of the order. The method of shipping will be confirmed via email order confirmation.
How long will it take my order to ship?
All clear satin anodized hardware orders ship within 7-10 business days unless notified otherwise upon ordering. Other hardware colors may take from 2-4 weeks to ship. Standard finish shelves and cabinets take from 2-4 weeks to ship. Special order custom material lead times will be quoted at the time of order.
When my order is being shipped, how will I know when to expect it?
All ISS Designs hardware is shipped via FEDEX Ground. The tracking information is emailed once the shipment is in transit so you know when to expect delivery. You will be able to track your shipment from departure to arrival. You will not be contacted prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
The shelves and cabinets are shipped separately from the hardware via FEDEX Ground or via Freight depending on the total size of the order. If your shelves and cabinets are shipped via FEDEX Ground, you will receive the tracking information via email once the shipment is in transit. You will be able to track your shipment from departure to arrival. You will not be contacted prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
What should I expect when my shelves and cabinets are being delivered by a freight company?
Freight carriers differ from FEDEX Ground Shipment in two main respects. First, the Freight Carrier is asked to contact you via telephone in order to schedule a delivery appointment. Typically deliveries can be scheduled during regular business hours only: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle and place it curbside. They are NOT required to move the merchandise or packaging any distance from their vehicle unless you specifically request and pay for inside delivery. Standard freight delivery does include unloading curbside via a liftgate truck. Since most shipments are flat-packed, most orders may be opened and unloaded curbside and the components can be hand carried into the assembly location. Commercial orders may be delivered to the building’s loading dock, if available.
If my order is being shipped via a Freight carrier, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time. You may also call the local dispatch office to arrange for the delivery appointment.
What happens if my freight order arrives damaged?
During the delivery by the freight carrier, it is important that you inspect the order before the driver leaves. If you are concerned about the condition of any item, open the metal bands, the outer packaging and inspect for damage. Refuse any damaged parts and write the following on the freight bill: “accepted with partial damage” and then accept the remainder of the order. If the entire order is damaged, refuse the shipment and write DAMAGED - REFUSED and note the damage on the freight bill. Call ISS Designs @ 1-877-477-5487 to report the incident.
Will my order be taxed?
We are required to collect applicable sales tax on orders shipped within the State of California. Shipments outside the State of California are not charged sales tax.
Can you ship orders internationally?
We currently ship only to addresses within the United States, Canada and Puerto Rico; some limitations apply. However, you may have your order shipped to a domestic freight forwarder of your choosing for shipment overseas by entering the freight forwarder's address in the "Enter Shipping Address" section of the checkout process. MyUS.com is our preferred partner for international package forwarding to more than 200 countries and territories. MyUS.com provides customers with a private U.S. mailing address. Once a U.S. address is received, the customer places an order here on www.issdesigns.com using their MyUS.com address as their shipping address. ISS will ship the order domestically to MyUS.com’s warehouse, where MyUS.com consolidates and forwards. For more information, please visit www.MyUS.com.
Above information is subject to changed. Contact Infinite Storage Solutions, Inc. if you have any questions regarding shipping and lead times.